Thomson One & Browser Compatibility: The Case of IE10

There are some problems for Penn users accessing materials in Thomson One using the IE10 browser.  Some functionality, including downloading analyst reports, may not work properly in this version of the browser. Fortunately, there are two work arounds.

Thomson Reuters is aware of this problem and is working on a solution.

Downgrade to an older version of IE.

You may not always see the compatibility link when using IE10. In that case, you can easily switch to an older version of IE. Log into Thomson One and authenticate with your Penn Key information. Once in the database, click on the F12 tab on the keyboard. At the bottom of the screen, some settings information will appear.
IE10

Click on the IE10 tab and change the version of IE. We have noticed greatest stability with using IE8.
IE10Compat

Use the Compatibility feature.

Using the Findit search box at the top of the Library homepage, type in Thomson One.  Click on the link to access the database.  You will need to authenticate using EZProxy and your PennKey login information. Of course, you will need to use Internet Explorer to access the database.

Notice the URL for Thomson One.  Comaptibility ModeYou will see an icon which looks like a piece of paper torn in half.  It will be colored gray if compatibility mode is turned off.

Thomson One 1

Click on the icon.  The icon will turn blue when it is in Compatibility mode.

You will need to disable the pop-up blocker as well.  You can click on Allow Once or click on Options for this site to select: Always Allow. You may have to “Allow” other screens to be opened to view analyst reports, etc.  It is recommended that you select “Always Allow” to reduce this problem.

Next, click OK on Message from Webpage

Thomson One 2

Now you should be able to access analyst reports and other functionality in Thomson One using IE10. For further instructions on downloading analyst reports or issues with IE versions 7-9, take a look at our blog post Wrestling with Analyst Reports.

 

5 thoughts on “Thomson One & Browser Compatibility: The Case of IE10

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